Refund & Cancellation Policy

Summary

• You can cancel your membership for a full refund within 5 days of the date your payment was confirmed, as long as it is intact: no offer or discount has been redeemed.
• "Intact" means that no offer or discount has been redeemed for you: no partner has confirmed one of your vouchers.
• We refund you to the original payment method: your card, or through Tabby if you paid in instalments.
• A full refund of your membership payment ends your membership: the digital card stops working, and any AED 100 reward credited to your sponsor for your activation is reversed, except for a refund we make, or a membership we end, because we close the membership programme (Terms, section 8).

This policy forms part of our Terms and Conditions.

If this policy and the Terms and Conditions differ on cancellation, refunds, refund fees or the effect of a refund on referral rewards, this policy applies.

Your 5-day cancellation right

The membership costs the price shown at checkout: the standard price of AED 1,000 (VAT included), or the early-bird price while an early-bird offer runs. It is paid once. If you change your mind, you may cancel it and receive a full refund of the amount you paid, provided that:

• your request reaches us within 5 days of the date your payment was confirmed; and
• the membership is intact, as explained below.

You do not need to give a reason.

For a card payment, a tax invoice showing the VAT included in the price is emailed to you with your payment receipt. For any other paid membership (for example a bank transfer or cash payment recorded by our team), we send you the tax invoice ourselves. A complimentary membership involves no charge, so no tax invoice is issued for it. Our tax registration number (TRN) appears on the tax invoice, which is issued in the name of the company shown on our Company information page. For a copy, contact us through our Contact page.

When the membership is no longer intact

The membership is no longer intact, and the 5-day cancellation right no longer applies, as soon as an offer or discount has been redeemed for you: a partner has confirmed your voucher PIN at the venue. Paying the early-bird price, or any other reduced membership price, is not the redemption of an offer or discount. Generating a voucher PIN without using it at the partner, viewing your digital card, browsing privileges, sharing your referral link or earning a referral reward does not count.

How to request a refund

Send us a request through our Contact page, from the email address registered on your account, with the subject "Membership refund". Please include your full name and the payment date and amount shown on the Orders page of your portal.

We check the request against our records (payment date and redeemed vouchers) and confirm by email whether it is accepted. We aim to reply within 5 business days. What counts is the date your request reaches us, not the date we reply.

How we refund you

We refund the full amount you paid, without deductions, to the original payment method:

• Card payments are refunded to the same card through Stripe. The money usually appears on your statement within 5 to 10 business days, depending on your bank.
• Tabby instalment payments are refunded through Tabby: Tabby returns the instalments you have already paid and cancels the remaining ones, under Tabby's own terms.
• Other payment methods agreed with us (for example a bank transfer recorded by our team) are refunded by bank transfer to an account in your name.

We do not refund in cash or to a different person.

What happens when you are refunded

When your membership payment is refunded in full, or reversed after a payment dispute (this does not apply to refunding an amount charged twice or in error, or to a refund we make, or a membership we end, because we close the membership programme under section 8 of our Terms, neither of which reverses referral rewards):

• we revoke your membership: it ends permanently, the digital card and its serial number stop working, and you can no longer claim privileges;
• your account remains, so you can still sign in, but the member area is locked; if you want to buy a new membership later, contact us;
• you can no longer withdraw any balance in your wallet, because withdrawals require an active membership. Withdraw your withdrawable balance before you ask for a refund: after the refund it cannot be paid out unless you buy a new membership and it is activated;
• if you registered with a referral code, any AED 100 reward credited to your sponsor for your activation is reversed by a matching deduction from the sponsor's wallet. If the sponsor has already withdrawn that reward, their balance may become negative and is offset against their future rewards. A reward reversed this way is lost and cannot be collected.

Payment disputes and chargebacks

If you dispute your payment with your card issuer or with Tabby instead of asking us for a refund, and the dispute is decided in your favour, the effect is the same as a refund: the membership is revoked and your sponsor's reward is reversed. Please contact us first; most issues can be solved faster directly.

After the 5-day period

After 5 days from the date your payment was confirmed, or once an offer or discount has been redeemed, the membership is not refundable, except where UAE law gives you a right to a refund or where we agree otherwise in writing.

Duplicate or incorrect charges

If you were charged twice, or charged an amount other than the price shown at checkout, tell us through our Contact page. We will refund any amount charged in error to the original payment method, whatever the date and whether or not an offer or discount has been redeemed.

Your statutory rights

This policy does not limit any right you have under the consumer protection laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.

Contact

Questions about cancellations or refunds: our Contact page. The Arabic version of this policy prevails over this English version.